Data Protection & Privacy Policy

Introduction

Solid Collective values our relationship with our customers and the trust our customers place in us. As such, we are very careful how we treat their personal information when it’s in our care.

Please read this policy carefully, so that you can make informed decisions about sharing your data with us. Where the defined terms are common with our Terms and Conditions, they share the same meaning. The policy defines the guidelines, obligations, and requirements that applies to Solid Collective, its staff, its customers, and the users of this website.

This policy contains details of how the information is stored, processed, and utilised. Solid Collective makes all users aware of the information collected, the length of time it is preserved, how it’s used, and whether and how it is shared with other entities (public or private).

The Website

As a UK-based website, the site and its owners take all appropriate steps to protect the privacy of users throughout their visit. This website complies with all applicable laws, regulations, and requirements for user privacy.

Personal Information

Solid Collective provides a range of services to other businesses. These services are designed to help them achieve better performance at a business level with the resources available to them, as well as adding new capabilities to their team.

As part of this, we may store Personal Information about individuals and companies. We define “Personal Information” as information that can be used to identify individuals, and includes, but isn’t limited to:

  • Name
  • Email address
  • Postal address
  • Postal code
  • Telephone number

We may collect this information at a number of different times. These include:

  • Commenting on a blog article
  • Contacting our Customer Services
  • Direct contact and communication

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Typically, personal information is retained for up to 7 years, unless:

  • A longer retention period is required or permitted by law,
  • You request deletion of your data (where applicable), or
  • The data is no longer needed for the original purpose it was collected.

After this period, your information will be securely deleted or anonymised so that it can no longer be associated with you.

You contact this website and/or its owners at your own discretion. We store your details privately and securely when required, or with your specific permission (as detailed in the General Data Protection Register). We make every effort reasonable to secure information submitted by email, including forms, but warn customers and other users that information is submitted at their own risk.

The information you provide while using this website may be used to provide you with additional information about the services we offer with your permission, including answering any questions you may have. We will NOT pass your details on to third parties, except where necessary to deliver services, as described below.

Email Marketing & Newsletters

We may offer you the ability to subscribe you to our email communications or newsletters, but you would need to give explicit permission at the time for us to use the information. We will always provide the option to unsubscribe, whether in the email itself, or by emailing us at hello@solidcollective.co.uk and asking us to remove you from our list.

This is in compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003. Our email information services may include offering specific email alerts relating to areas of interest you have enquired about or pursued with us previously, where you have indicated a preference.

All Solid Collective email list building and marketing strategies are GDPR compliant.

This is not an exhaustive list of your user rights regarding contacting you by email. We will NOT pass your details on to third parties except where that is necessary to provide these services, such as with mail software provider.

Social Media Platforms

Any communications, engagement or other actions taken through external social media platforms that this website, and the owners of this website participate in are covered by the terms and conditions (and privacy policies) held by the social/media platform(s) involved respectively.

You, as a user, are advised to use Social Media wisely, and cautiously. You should apply care with regards to your personal information and privacy. This website, or it’s employees, will never ask for personal or payment details via Social Media, and encourage users wishing to discuss such matters to contact us via primary communication channels such as the telephone or email.

This website may use Social Sharing buttons to share content we post via various Social Media platforms directly. Users are advised that using such buttons is at their own discretion, and to remember that the social media platform may save information about that share, it’s originating point, and other data available to it, and making information available to ourselves as the originators of the post.

For more information or if you have any queries regarding the privacy policy, please don’t hesitate to contact us at hello@solidcollective.co.uk.

Reviewed by: Caitlin MacClay on 19/08/2025.